Usage & Return Information
Product Usage
This product is recommended for use within three months of the production date printed on the bag.
Check Your Order
Please check your order upon delivery to ensure that all items are correct and have arrived in good condition.
Faulty or Damaged Products
We are happy to assist if your product arrives faulty, damaged or not as described.
All claims must be submitted within 14 days of delivery by emailing sales@mealtime.co.nz.
To help us properly assess the issue, please include the following information:
- Photos showing the fault or issue with the product.
- The production or bagging date printed on the side of the bag.
- A clear photo of the bag.
- A clear photo of the product itself.
Change of Mind
Due to the product’s limited recommended usage period, we are unable to accept returns or provide refunds for change-of-mind purchases.
Refunds and Exchanges
Once we receive your email, our quality team will review the information provided.
Following this assessment, we will confirm whether a refund or exchange will be provided.
If we require the bag or a product sample to be returned for testing, we will contact you and arrange collection at our cost.
Questions?
If you have any questions regarding our Returns Policy, please contact us at: